FAQs

Vally Fashion offers a wide range of clothing products, including traditional dresses like Atoghu, custom-designed garments, and modern fashion items. Our collection includes dresses, tops, shoes, arts, crafts, accessories, and more.

Atoghu is a traditional Cameroonian fabric known for its vibrant patterns and colors. It is often used to create stunning traditional dresses and accessories. At Vally Fashion, we offer a variety of Atoghu traditional dresses that showcase the rich cultural heritage of Cameroon.

Placing an order with Vally Fashion is easy. Simply browse our website, select the desired items, choose the appropriate size and quantity, and click on the “Add to Cart” button. Proceed to the checkout page, fill in your shipping and payment details, and confirm your order. You will receive an order confirmation email once the transaction is complete. You can also Order via WhatsApp.

Yes, you can. If you need assistance or have specific requirements, you can contact our customer support team for further assistance.

We typically process orders within 1-3 business days, excluding weekends and holidays. Once your order is processed, you will receive a shipping confirmation email with the tracking information.

We accept various payment methods, including credit and debit cards (Visa, Mastercard, American Express), PayPal, MTN Mobile Money, Orange Money, and Bank Transfers. Please note that the available payment methods may vary depending on your location.

We offer different shipping options based on your location. Domestic orders within Cameroon typically take 2-7 business days for delivery, while international orders can take 7-21 business days. Please note that these are estimated delivery times and may vary due to factors beyond our control, such as customs clearance.

Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination. Please check our Shipping and Delivery Policy or contact our customer support for more information.

We have a comprehensive return and refund policy in place. If you are not satisfied with your purchase, please contact our customer support team within 14 days of receiving your order to initiate a return. Please refer to our Refund and Returns Policy for detailed instructions and eligibility criteria.

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and may vary depending on the destination country’s customs policies. We recommend contacting your local customs office for more information before placing your order.

We strive to process orders quickly, so please contact our customer support team as soon as possible if you need to cancel or modify your order. While we cannot guarantee changes, we will do our best to accommodate your request.

Yes, we offer wholesale and bulk purchase options for certain products. Please contact our customer support team or fill out the wholesale inquiry form on our website to discuss your specific requirements.

Yes, we offer custom design services for special occasions or unique preferences. Our skilled designers can create made-to-measure garments based on your specific measurements and design requirements. Please contact our customer support team to discuss your customization needs. Our design experts will guide you through the process, including fabric selection, measurements, and design details, to bring your vision to life.

The production time for custom-designed garments can vary depending on the complexity of the design and our current workload. Our customer support team will provide you with an estimated timeline once your design is finalized.

Yes, in some cases, we can work with fabric provided by the customer for custom designs. Please contact our customer support team to discuss the fabric requirements and any additional details.

We are unable to provide alterations or adjustments to garments after they have been purchased. We recommend finding a local tailor or seamstress who can assist you with any necessary alterations.

Yes, we offer a range of accessories, including jewelry, scarves, and bags, that can complement your Vally Fashion outfit. You can browse our accessories collection on our website to find the perfect match.

Yes, we can accommodate bulk orders for multiple pieces of the same design. Please contact our customer support team or fill out the wholesale inquiry form on our website to discuss your specific requirements and any applicable discounts.

While our focus is primarily on clothing, we offer a selection of traditional Cameroonian accessories such as beaded necklaces, bracelets, and headwraps. These accessories can add a touch of cultural flair to your outfits.

If you have a specific design in mind that is not listed on our website, please contact our customer support team to discuss your requirements. Our design experts will assess the feasibility and provide guidance on how we can bring your unique design to life. If you have any additional questions or need further assistance, please don’t hesitate to contact our customer support team. We are here to help!