Refund and Returns Policy

At Vally Fashion, we strive to provide our customers with exceptional products and services. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to ensure your peace of mind.

Eligibility for Returns

To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags and labels intact. Please note that certain items, such as intimate apparel or personalized products, may not be eligible for return due to hygiene or customization reasons.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team within 14 days of receiving your order to request a return authorization. You can reach us at contact@vallyfashion.com or through our contact form on the website.
2. Provide your order details, including the order number, item(s) you wish to return, and the reason for the return. Our team will guide you through the process and provide you with a return authorization number (RMA).
3. Pack the item securely in the original packaging, including all accessories and documentation that came with it.
4. Ship the item back to us using a trackable shipping service, and remember to include the RMA number on the package.
5. Once we receive and inspect the returned item, we will process your refund or exchange as per your request.

Refund Options

For eligible returns, we offer two refund options:

1. Full Refund: You will receive a full refund of the purchase price, excluding any shipping charges, to the original payment method used for the transaction.
2. Store Credit: If you prefer, we can provide you with a store credit equal to the purchase price, including any applicable taxes, which can be used towards future purchases on our website.

Please note that the refund will be processed within a reasonable timeframe after the returned item is received and inspected.

Return Shipping Costs

If the return is a result of our error or a defective item, we will cover the return shipping costs. However, if the return is due to a change of mind or non-defective reasons, the customer is responsible for the return shipping costs.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange when contacting our customer support team. We will do our best to accommodate your request based on product availability. Any price differences will be adjusted accordingly.

Contact Us

If you have any questions or need further assistance regarding our refund and returns policy, please don’t hesitate to contact our customer support team at contact@vallyfashion.com. We are here to help!

Last Updated: May 1, 2024.