Shipping and Delivery Policy

At Vally Fashion, we want to ensure that your orders are delivered to you in a timely and efficient manner. This Shipping and Delivery Policy outlines the details of our shipping process to provide you with a clear understanding of what to expect when placing an order with us.

Order Processing Time

Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. Please allow 1-3 business days for order processing, excluding weekends and holidays.

Shipping Methods and Carriers

We offer various shipping methods to accommodate your needs. The available options and carriers will be displayed at the checkout, and you can choose the one that suits you best. Our shipping partners include reputable carriers such as DHL, FedEx, and local postal and transportation services.

Shipping Rates

Shipping rates are calculated based on the destination, weight, and dimensions of the package. The applicable shipping charges will be displayed during the checkout process. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your order.

Estimated Delivery Time

The estimated delivery time will depend on the shipping method you choose and the destination of your order. Please note that these are estimated delivery times and are subject to factors beyond our control, such as customs clearance and local postal services. The estimated delivery times are as follows:

• Domestic Orders (within Cameroon): 2-7 business days
• International Orders (outside Cameroon): 7-21 business days

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery on the carrier’s website. Please allow some time for the tracking information to be updated after receiving the shipping confirmation email.

Customs and Duties

For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and may vary depending on the destination country’s customs policies. We recommend contacting your local customs office for more information on any applicable charges before placing your order.

Delivery Address Accuracy

Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We will not be responsible for any additional shipping costs or lost packages resulting from incorrect or incomplete addresses provided by the customer.

Contact Us

If you have any questions or concerns regarding our shipping and delivery policy, please feel free to contact our customer support team at contact@vallyfashion.com. We are here to assist you.

Last Updated: May 1, 2024.